DO NOT SEND SUPPORT REQUESTS VIA PM OR EMAIL, unless specifically invited to do so.

Our products are Commercial GPL, when purchasing a membership on this site you are paying for support based on YOUR experience. So, our membership levels are designed to suit user experience. This save us time on answering basic questions appropriate to each level and thus saving users $$$ based on their experience.

If you don't have the experience or knowledge please purchase/upgrade to the appropriate membership. If you'd like to upgrade contact us and we'll arrange something for you and only charge the difference in price and update your membership to the appropriate level and adjust time remaining according to time already used.

The administrators of this site reserve the right, not to answer questions in any forum that we consider should be a basic level of knowledge appropriate to the membership level of the user posting the question.

Only Post, in accord with the rules in the correct forum. Abuse of the PM system in this way can lead to your membership being removed.

Only one account per person is permitted.

When registering, a valid email address has to be used. Disposable email addresses are not permitted. If found, we will remove the account in question.

PaymentsPlus is about people, domain names in forum/login names are not allowed.

Keep all posts on-topic.
All posts must be in English.

Do not pretend to be/represent somebody else. Your account will be deleted if found to be in breach of this rule.

Do not discuss illegal activities. Our server is hosted in the USA and so is subject to US law. Please do not expose us to any unnecessary legal liability.

Check that your question has not been answered anywhere else on the site. Use the search feature.

Post your comment/question to the most appropriate place. Any posts deemed to be in the wrong forum will be moved. Do not cross-post the same question to multiple places.

Make sure you have read the parent article/post completely before posting a reply.

Use your own words. If you wish to use the words of somebody else, quote them, citing the source. Plagiarism is unethical and is illegal in many countries.

Choose an appropriate subject line. Try to summarise the problem briefly in the subject, and elaborate in the message itself. Repeat the subject in the body if it will make things clearer. Do not use all caps and do not add false information just to get attention (e.g. ;read this or you will be arrested;). An example of a bad subject would be "HELP ME". A good subject might be, "Foo crashes when I do bar". Do not use a URL as a thread title.

Include as much information as you can when seeking help. This may include logs and command line output. Nobody will be able to help you if you don't give sufficient detail.

Ask Questions The Smart Way. No useless posts. This includes: Thread bumping, useless one liners, Flamewars, Trolling and Spamming.

Thank those who help you. Acknowledgment of a helpful suggestion not only placates those who helped you, it may also help others with a similar problem. All those who have been helped on this forum are invited to help other users by responding to their questions when they know the answer and /or to consider donating to the project.

Do not link to any site that contains adult content, sexually oriented material or might otherwise be considered offensive. Any post containing an inappropriate link will be deleted and the poster will receive a warning or be banned.

Do not propose/link to any site that contains warez/copyrighted software/materials that can be downloaded illegally.

At all times:

Keep all commentary civil, and be courteous at all times. Constructive criticism is welcome, but insults directed towards other users or the site admins will not be tolerated.

Coarse/insulting language will not be tolerated.

No commercial advertising is permitted.

Any posts deemed to be self promotion, advertising, or spam can and will be removed. NO SPAM - NO ADVERTISING eg. Posting and making excessive, inappropriate and unnecessary references to your products and websites is self promotion.

This is not the place to settle a commercial disagreement for custom development or to be a 'wall of shame'. Any posts deemed to be of this nature will be removed. Settle your disputes in private please.

If you feel a post violates any of these rules, or you need to bring it to the attention of a moderator (move threads/close/split), please use the ‘report facility’ to notify the moderators.

These forums are centered on PaymentsPlus using Joomla, Open Source software and other Internet and computer matters. They are not a place to promote ideological, religious, or political matters. All such discussions will be deleted/closed.

Failure to abide by these rules may result in an editing, negative moderation or deletion of your post. We reserve the right to ban abusers from the site. We reserve the right to change these rules at any time.